Can't beat the price. |Recommended: YesThe buildings are a little older, but I love the layout of my apartment. It's for a GREAT price, and the layout of a 3x3 is incredible. The maintenance people respond to my problems within 72 hours, and for the most part I don't hear my neighbors. Yes the kids are always outside playing, but they are not ask bad as comments try to make them. The parking lot is relatively clean, my only true complaint is the parking. Although if you spend the extra 25.00 a month on a parking spot you won't have a problem.
Thank you for your review. We are happy to be of service.
Very nice apartment community|Recommended: YesNice apartments. Needs more parking tho. Very spacious.. Love the layout.
Thank you for your constructive feedback. We will use this review to improve upon the overall resident experience.
Not terrible for price and amount of space.|Recommended: NoI hoped the parking lot situation would be improved, but if I wasn't already paying for a spot, I would be pretty dissatisfied with the parking. Also the parking lot infrastructure is terrible--after it rains which it has been doing for the past three weeks I have to cross a moat to get to my car. The water drainage routes need to be improved. The maintenance crew is quick and timely with their requests which is awesome. The tenants keep to themselves, but display all their trash on their patios. Tenants don't pick up their dog poop, and the office does not do a great job about enforcing tenants to keep their patios clean and free of useless debris. All in all the space inside my apartment and the fact that I live so close to work is why I'm staying.
Thank you for your feedback. We will use this review to help improve upon our services and amenities.
Property|Recommended: YesI actually love living at the Hendrix just think the parking could be a lot better and some of the apartments need to be updated. Otherwise it is a nice place to live, some friendly neighbors, and some that just need to control the kids. I don't like the rocks around the grounds because the kids throw them and put them in the driving area and my car has been hit twice by rocks. Should just be able to park wherever since the parking is not good rather than pay.
At The Hendrix, we value feedback like yours. Sometimes even larger communities experience parking issues at some time or another. If you would like to reserve a parking space, please stop by the office and we will be glad to help you complete all required paperwork. We are sorry that you have experienced children throwing rocks at your vehicle. We do encourage residents to report inappropriate and disruptive behavior to the office. Details of the disruptions can be emailed to us at email@example.com. If you would like to speak to the office, please stop by Monday - Friday from 9:00 am to 6:00 pm or by phone at 512-249-4000. Thank you for your review.
The property is horrible.|Recommended: NoI would tell them of all the tons of issues I've had here and to not rent here no matter what.
We are disappointed to hear that your experience with us has not been to your satisfaction. Please contact us at 512-249-4000 so we may formulate ways in which we can provide you with a more valuable experience.
Thank you for your feedback. Please contact us at 512-249-4000 if you have any suggestions regarding how we may add value to your living experience. We are here to be of service.
Awesome place|Recommended: Yesyes, i love living here
Thank you for your review. We hope that we continue to meet your expectations.
Nice place to live|Recommended: YesCool community, nice ppl around. Spacious apartments. I give it 2
Thank you for your review. We hope that we continue to meet your expectations.
Good for the price in austin. |Recommended: Yesat the hendrix, good value. friendly staff. a little outdated,
Thank you for your feedback. Please let us know if there is anything else we can do to provide you with an exceptional living experience.
Parking is horrible and apartments are poorly insulated|Recommended: YesYou get what you pay for. The cheaper rent, for the area , definitely matches the quality of the property. There is no parking. The vast majority of the parking spaces are reserved, which is ridiculous. I refuse to pay an extra 25 per mo. for a reserved parking spot due to the fact that if there were no reserved spots, there would be plenty of parking for everybody. It is inconvenient to be stuck with parking three buildings away from my apartment with five bags of groceries and have to worry about my children as well. Although, I do understand reserved parking is for larger profits for the company. From within the apartments, you can hear just about anything going on outside. From a cars ignition being turned on to people's conversations and loud talking, it is all clear from within my apartment. When it is windy, the large windows shake, which is very loud and annoying. You can hear when your neighbors open and close their front doors and when people are coming up or going down the stairs. The landscaping is maintained well. However, the paint, stucco, and the rails on balconies are faded, old, and outdated. The railing by my apartment is rusted and wiggles, which is a major safety concern for my children. There are numerous potholes in the parking lot and people make their own parking places anywhere they want. Although I can't blame them with the insufficient amount of parking. Inside of the apartments, there are many layers of paint on the walls and all of the fixtures are outdated. A lot of the carpet is matted and stained. The stairs creak very loudly. The vinyl flooring is hideous and the kitchen cabinets and appliances look like they are from the 70's. The light fixtures are old and outdated and the ceiling fans shake and clank. The A C unit is old and has a hard time keeping the apartment cool during warm weather. The popcorn ceilings are ugly and the cheap window shades break easily. When it is cold, you can feel a draft near the front door and by the windows and the same goes for when it is hot. The windows are loose on the sill and are poorly insulated, as is the door. On the plus side, the size of the apartment is great for the price. I have had no issues with maintenance anytime I have needed them, which is good. They have always came and resolved any issues in a timely fashion. The staff has always seemed to be friendly and have always been professional. However, I have not had much experience with them. Overall, I think this is one of the lower quality apartment complexes in the area. Honestly, this is the type of apartment complex I would expect in east Austin or in a lower income area. Even though my review may appear to be a little harsh, I would recommend and have recommended the Hendrix to my friends. I am a fairly low maintenance person, overall. Considering the price, location, and size of the apartment, it is a reasonable deal. I don't expect anything extravagant for 1,100 a month, especially in metro Austin. Lastly, the two things that bother me the most and that I would recommend to change if anything, is - Reduce the amount of reserved parking. There are almost no parking spaces and it is unfair to be pressured into paying for a reserved parking space just to prevent having to park three buildings away from my apartment. Parking spaces should be a provided amenity with the rent, not an added luxury with an additional price. - The poor insulation really puts a strain on electricity use and raises the bill exponentially. The large windows in the living room and bedroom, and the large sliding door in the other bedroom really make it hard enough to maintain the given temperature on my thermostat. Having poor insulation around the doors and windows only adds to that issue.
I'm sorry to hear of your recent dissatisfaction with The Hendrix. Sometimes, even larger communities experience parking issues at some time or another, especially since we are in the process of 3 new buildings being constructed. We are sorry that your neighbors are not respecting your quiet enjoyment of the community and we understand that you do not want to be the source of a complaint. We appreciate the opportunity to make your stay at our community pleasant and although we cannot change the structure of our buildings, we can help with unruly residents. Please feel free to contact us at 512-249-4000 or by email at firstname.lastname@example.org if I can help assist you in submitting a service request for weather stripping or any A/C issues that you are having.
This is not a good place to stay at.|Recommended: Noi would tell them, they do not fix or replace things around at this complex.
We thank you for taking the time to share your feedback with us. We are disappointed to hear that you feel your experience with us has not been a truly valuable experience and we are always here to ensure that you are provided with services and amenities that make our community seem worthy of your residency. If you would like to speak to me directly, I (Kelli Boos) can be reached at 512-249-4000 or by email at email@example.com. I look forward to speaking with you and addressing your concerns.
So many problems with this place.|Recommended: NoThe parking here sucks I can hear my neighbors play their loud music all the time and I believe there are at least 8 men living in the one bedroom apartment below me. The apartment is always hot or cold and the AC runs just continuously which drives my electric bill way up and maintenance has yet to come take a look at it despite the request being filed over a week ago. Overall I wouldn't recommend anyone to live here.
I'm sorry to hear of your recent dissatisfaction with The Hendrix. Sometimes even larger communities experience parking issues at some time or another. If you would like to reserve a parking space, please stop by the office and we would be glad to help you complete all required paperwork. We are sorry that your neighbors are not respecting your quiet enjoyment of the community and we understand that you do not want to be the source of a complaint. We do encourage residents to report repetitive abuses of inappropriate and disruptive behavior to the office. Details of the disruptions can be emailed to us at firstname.lastname@example.org. We appreciate the opportunity to make your stay at our community pleasant and although we cannot change the structure of our buildings, we can help with unruly residents. We do have courtesy patrol on the community every evening and appreciate it when residents report all criminal activities or noise complaints. Please feel free to contact me at 512-249-4000 or by email at email@example.com if I can help to resolve any outstanding issues concerning your a/c.
I wouldn't renew here|Recommended: NoI wish I could get out of my lease but I'm stuck here 6 more months.
Thank you for your feedback. Please let us know if there is anything we can do enhance your experience with us. We are happy to be of service.
Living here is fine. the staff is friendly and i like our neighbors|Recommended: Yesit's great.
Thank you for your feedback. Please let us know if we can ever be of additional assistance.
Making some improvements to the exterior but the apartments are still old and rent is not that cheap.|Recommended: NoWhen you run into a problem don't expect any help. Always miscommunication when you speak with someone in the office and maintenance takes days to come fix anything then its not fixed correctly. Plus now they have added the Valet Trash charge and no one in my building hardly uses it as we have dumpsters right outside. Anything to make that extra dollar
We are so sorry that we have not met your expectations at The Hendrix during your stay. When we starting utilizing the trash service, we had the residents in mind. We wanted this amenity to be a convenience to you. Our main focus is to eliminate all of the current trash issues on the property as quickly as possible. Maintenance strives to complete all work orders in a timely manner but there are those times when emergencies take precedence. If you would like to speak to me directly about any and all communications you have encountered with the office staff, please feel free to call me (Kelli Boos) at 512-249-4000 or email me at firstname.lastname@example.org. We want you to be happy in your home and hope to make the rest of your stay an enjoyable one. We strive to give the best customer service possible and will look into the issues that you have stated.